Frequently Asked Questions (FAQ)

Where are you based?

We’re based in London, United Kingdom.

Do you ship within the UK only?

Yes, we currently ship only within the UK.

Can I track my order?

Yes. Tracking details are sent via email once your order has been shipped.

How long does delivery take?
  • Processing Time: 1–2 business days
  • Transit time: 5–9 business days
  • Total Delivery Time: 6–11 business days
What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in original condition.

How long do refunds take?

Approved refunds are processed within 5–7 business days after inspection.

How can I contact support?

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